How to Outsource IT Services

Compare Morgan Birgé and Associates’ (MB&A) Remote-Tek IT service to typical reactive IT services.

Wrong Way to Outsource #1: The Typical Break it/Fix it Approach:

Unfortunately, most firms operate on a break it/fix it approach.  When something goes wrong, the employee will either take up a co-workers time asking them how to fix the problem or how to use a certain application. This creates significant loss in productivity for both employees.

After they fumble around for while and still can’t get it fixed they’ll either a)ignore it which leads to more losses in productivity and larger more costly problems later, or b) call the computer guy-leave him a message, wait a few hours or a day to hear back from him, schedule an appointment for him to come out next Tuesday to fix it, and suffer until then.  When he does get there, it’s usually at one to two hundred dollars an hour for his services which leads to unanticipated costs and budget fluctuations along with the downtime.

Wrong Way to Outsource #2: The Typical Part Time IT Professional:

A second common way to handle IT would be to hire a dedicated part time professional.  This person would normally provide routine maintenance by visiting the business once or twice a week. And in the interim he or she would answer calls and help users with any specific problems they had, try to aid them remotely, and if it couldn’t be handled, then he would stop by when he was out next time to visit them.

The problems here are similar to the first situation.  These professionals are normally one or two man organizations and while they are easy to get a hold of in the beginning…more and more frequently users find themselves leaving voice messages, waiting for return calls and still bothering co-workers to help them figure something out, and loosing a whole mess of productivity in the mean time.

Additionally, this is still a very reactive approach that can generate substantial costs both in the expense of the professional and missed critical updates to your computers and network.

MB&A’s better way:  Remote-Tek IT service takes you from reactive to proactive:

We at MB&A believed in and developed a better solution for IT services.  Remote–Tek shifts your IT services from reactive to proactive with:

• 24 hour monitoring & alerting
• Automated preventative maintenance
• Comprehensive and secure system back up
• Help desk support that is always answered by a live person.

Proactive means that Remote-Tek IT service keeps the system from malfunctioning in the first place and truly minimizes any down time or loss of  productivity. 

And because we have implemented advanced automated technology to do the routine tasks that your IT guy probably spent most of the time doing, we are able to provide all of these services at a very consistent and affordable price.

Contact us now to learn how Remote-Tek IT service can work for you.

Click here to learn about the benefits of Remote-Tek IT service.

Click here to explore in detail what Remote-Tek IT offers your business.

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