Phone Maintenance FAQs

I thought that because MB&A isn’t a Business Partner, you can’t get support directly from Avaya. Is that true?

I was told MB&A can’t provide mission critical patches and software fixes to our communications system like Avaya can. Is this true?

I have never heard of MB&A, but I have heard of Avaya. How can I be sure you will do what you say you will and that you know Avaya phone systems?

Are your technicians qualified to work on our switch and do you have 24/7 monitoring?

Does Morgan Birgé & Associates have the infrastructure to support my needs coast-to-coast like Avaya?

Does Morgan Birgé & Associates have the parts to keep my system running?

Why should I choose MB&A?

I thought that because MB&A isn’t a Business Partner, you can’t buy directly from Avaya. Is that true?
The truth is no business partner buys directly from Avaya—all go through a distribution channel. MB&A is an authorized agent for several Platinum Business Partners, ensuring us the ability to put customer software and upgrade requests out to bid for the best price.

I was told MB&A can’t provide mission critical patches and software fixes to our communications system like Avaya can. Is this true?
Avaya only provides bug fixes on the most current and (rarely) most recent prior release of its software. If the current release is R14 and you are on R12 or below, there will be NO additional patches from Avaya.
With MB&A Remote-Tek phone maintenance, we support and cover all releases of software-we’re responsible for any expenses, not you! Furthermore, because we cover your older releases (a.k.a. your phone system that is working just fine), you don’t need to worry about spending money on unnecessary upgrades.

I have never heard of MB&A, but I have heard of Avaya. How can I be sure you will do what you say you will and that you know Avaya phone systems?
MB&A has been servicing ATT/Lucent/Avaya customers for nearly 15 years—longer than most Avaya business partners have even existed. Some well-known names that currently utilize our services are:

303 Taxi
CBS
Clear Channel Communications
Hormel
Ingersoll-Rand
Polo Ralph Lauren
WBEZ Radio
Various hospitals and School systems

And there over 800 other firms all ready to talk to customers about our service! Click here to see what our customers say about our service.

Are your technicians qualified to work on our switch and do you have 24/7 monitoring?
100% of MB&A’s technicians have been certified on Avaya Systems with certifications and specialties in the following products:

Definity Installation and Maintenance
Definity Distributed Communications Software (“DCS”)
Definity Advanced Routing and Vectors
Multivantage and Communications Manager IP installation and programming
Octel 250/350 Installation and Training
Intuity Installation and Maintenance
Magix/Legend Installation and Maintenance
Partner ACS Installation and Maintenance
IP Office Installation and Maintenance

MB&A has 24/7 monitoring. Furthermore, ALL of our alarm reports are reviewed by a human being.

Does Morgan Birgé & Associates have the infrastructure to support my needs coast-to-coast like Avaya?
We believe we have the infrastructure not only to support your needs, but to exceed your expectations. MB&A has technicians certified on Avaya systems staffing our help desk. Customers calling MB&A for help desk support do not get put in queue or sent to voicemail. Calls are always answered and serviced by a certified technician. Additionally we dispatch technicians from over 3,000 locations nationwide. Wherever you are, we are close by!

Does Morgan Birgé & Associates have the parts to keep my system running?
MB&A keeps a full inventory of crash kits, line, trunk and station cards and phone sets to support EVERY release of EVERY system we maintain. Additionally, we stock crash kits and on-site spare phones at your location.

Why should I choose MB&A?
MB&A can demonstrate through our service that we care. When you sign an MB&A Remote-Tek phone maintenance agreement, you immediately get:

System Audit
UPS
Surge Suppression
Regularly scheduled preventive maintenance visits
Off-site back ups of switch and voicemail
On-site spare phones
On-site crash kits
Network carrier support
Unlimited Free Live help desk –no voicemail

When’s the last time you heard from your current phone services rep? When’s the last time you saw a technician? Has your current provider ever scheduled a tech to change a filter or clean a fan? Are you paying thousands of dollars a year just for maintenance on your power supply? When has your current phone maintenance provider ever replaced the UPS batteries that MUST be serviced every couple years? You know the service you currently receive. That’s why you want and need a new provider.

Let us perform a free audit—with a Letter of Authorization, we can review a listing of all parts covered under your current phone maintenance agreement. We can then compare it to what you actually have. In most cases we find that you have been paying for equipment you haven’t had in years. Contact MB&A today and lets begin a new partnership based on better service and guaranteed savings.

As an MB&A customer, you are one phone call away from the General Manager, Services Manager and President. We will always take your call, day or night. Contact us now to begin getting the service you deserve.

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