The CallXpress Advanced Messaging solution includes voice messaging, call processing and unified messaging features not included on the existing Voicemail. While the existing Voicemail processes voicemail only, AVST CallXpress processes not only voicemail, but also all other messages.
1. Accessing All of their Messages from a Single Application
CallXpress unified messaging users can access all three types of messages, e-mail, voice and fax (if fax server is purchased), from a single client. They can process their messages from the Telephone User Interface (TUI) or the Graphical User Interface, the e-mail client application. They can use the e-mail system features such as folders, rules and the visual nature of the e-mail client, to enhance their message processing.
2. Reading E-mail Messages with Text to Speech
CallXpress unified messaging subscribers can access not only their voice and fax messages, but also their e-mail messages. Over the telephone interface, CallXpress users can have their e-mail messages read to them using a text to speech rendering engine.
3. Replying to an E-mail Message
Subscribers can reply to any e-mail message by recording an audio message as a reply. The message sender will receive an e-mail message with an audio file attachment they can play using the sound card on the PC.
4. Live Reply from the Desktop
From within the e-mail client (Microsoft Outlook or Lotus Notes), users can choose to make a call to the message sender. If there is an associated telephone number (captured as ANI or entered by the subscriber or sender in the subject field), CallXpress will supply the user with a pop-up window to choose the number and initiate the call.
5. Mixed Media Messaging
With CallXpress, users can reply to a voice mail with an e-mail, reply to e-mail with a voicemail, or reply to a fax via e-mail. CallXpress provides the flexibility to respond to messages in the easiest or most preferred communication mode.
6. Message Notification Features Including SMS
CallXpress supports a wide range of notification features that can be programmed by the user to notify them of the receipt of new voice, or e-mail messages. Users can set the notification parameters to notify them of only certain types of messages, only messages from specific senders and can control the times during which they will receive notification.
7. Graphical System Administration with Global User Administration
CallXpress system administrators will find it simple and intuitive to maintain the CallXpress system through the use of the CallXpress Administration Program. This program greatly simplifies the day-to-day tasks of adding and deleting users. Administrators can even maintain all of the CallXpress systems in their network from a single administrator’s desktop.
8. Phone as recorder (Live Record™)
This feature allows a CallXpress subscriber to record a live conversation and store the conversation as a voice message. Depending on the telephone system in use, and the type of telephony integration, it may be activated by dialing into the CallXpress system or by pressing a special button on the user’s telephone.
9. The Extension Specific Processing (Personal Menus)
The Extension Specific Processing feature allows administrators to create the same types of applications for individual users as can be created for the enterprise. The ability to allow callers to play personal announcements, route callers to assistants and the ability to allow callers to transfer to the user’s mobile telephone all add high value to the product. i.e. Auto Attendants for every user.
10. Mailbox Set-up
CallXpress users can maintain the settings for their individual subscriber mailboxes using any of the three
CallXpress client programs; PhoneManager (available from the telephone user interface), Desktop
PhoneManager (available from the unified messaging e-mail client) or Web PhoneManager (available from an Internet Browser).
11. Live Reply
CallXpress allows subscribers to reply to the messages they receive. With the Advanced Messaging system, users can reply to messages either by sending a voice message as the reply (to messages left by internal users) or by placing a live telephone call to the message sender.
11. Alternative User Interfaces
As well as supporting the traditional CallXpress user interface, CallXpress supports an alternative user interface designed to allow the existing voicemail users to move to the CallXpress system with little to no training. This interface closely emulates the Intuity Audix user interface as well as the Octel Aria, Serenade, and Centigram interfaces.
12. Trusted Log-on Configuration
System administrators can specify a user’s telephone number, such as cell phone number, to automatically log a user into their CallXpress mailbox. The user is not required to enter a password before accessing their mailbox.
13. Accessing All Your Messages from the Internet
AVST unified messaging users can access their messages from any Internet-equipped computer. They can play their voice messages (through the PC’s sound card), view their fax messages and access their e-mail messages.
14. High Reliability Architecture
Through the use of a local directory and alternative message database, CallXpress maintains the high level of reliability required of a telephony application. CallXpress unified messaging will always answer calls, take messages and allow subscribers to access new messages taken during a LAN or Groupware failure. Additionally, the CallXpress server is installed on a RAID windows based server with duplicated hard drives.
15. Call screening
When a CallXpress subscriber enables the call screening function, callers accessing their extension through the automated attendant will be prompted to speak their name. CallXpress will then call the subscriber, play the recorded name of the caller and ask the subscriber to either accept or reject the transferred call. If they accept, CallXpress will complete the transfer. If the subscriber rejects the call, CallXpress will allow the outside caller to leave a message for the subscriber.
16. Undelete a message
Users have the option of restoring any messages deleted during the session before logging off that session.
17. Automated Agent (IVR) & Fax Server Integration Capability
CallXpress supports a software add-on Interactive Voice Response module (Speech Server) and Fax Server for a complete messaging solution. More information available upon request.